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Products should be received within 3-5 working days of order any
changes to this you will be contacted and advised.
Payments by cheque clearance time added to this.
Exports out of the U.K. will be sent by Royal Mail and time will vary
Airmail 5-12 days .approx
Overland 2-6 weeks.approx
No orders will be sent until full payment and postage has been sent.
Returns are easy, and for most returns there's no need
to contact us.
Within 15 days of reciept of your shipment, you may return any damaged item for
a full product refund. [We'll even refund the shipping cost if the return
is a result from our error]:
Please note that we can process returns and refunds
only for items purchased from Fatboyskates.co.uk. We cannot exchange
items unless they are damaged. All returned items are subject to a 20%
restocking fee.
Refunds:
We will notify you via e-mail of your refund once we
have recieved and processed the returned item. You can expect a refund
in the same form of payment originally used for purchase within 7 to 14
business days of our recieving your return. Please note that we can refund
shipping costs only if the return is a result of our error.
Packing and sending your return:
Please include the packing slip with the items you
are returning, wrap the package securely, and ship the package to the
address below via some type of confirmed mail. [eg: Royal Mail Recorded with
delivery confirmation]
Lost your packing slip?
If you do not have your packing slip, please indicate
the order number or the email address and name of the person who purchased
this order, along with the reason for your return on a seperate piece
of paper, and send package to the address below:
Fatboyskates
7 Tylers Close
Chelmsford
Essex
CM2 9DY
Tel:07886 621340
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